They write from wherever they are. You answer from one place.
A message on WhatsApp, a reply under an Instagram post, an email a week later — one person, three threads, and nobody on your side certain it is the same customer. Ovelty keeps it as one conversation behind one profile, carries it through to the lead and the appointment it turns into, and has the assistant write the first draft for your agent to send.
You connect the accounts you already use — no new numbers, no migration. Already with us? Log in.
Everything your customers already use
Connect the accounts you have. Messages arrive in the same list, in real time, whichever one they came from.
One list. Whoever is free answers.
Messages from every channel land in a single stream, in real time. Nobody refreshes anything and nobody watches six tabs.
More about the inbox- One profile per person. The same customer's WhatsApp number, Instagram handle and email collapse into one contact — with the evidence behind the match, and the merge left to you.
- Rules that route for you. Hand new conversations out in turn to whoever is online, send a returning customer back to the person who knows them, return a conversation to the queue when its owner is away, and complete the quiet ones on their own.
- Nobody left waiting. An Awaiting reply folder with the longest wait on top, and an automatic reply when someone writes after hours.
- Notes and @mentions. Leave a note the customer never sees, call a colleague in with @, and see who else has the conversation open or is typing.
- Saved replies. Type / and the answers you repeat are a keystroke away.
One message to the customers who asked for it.
A reminder, an offer, an announcement — sent from your WhatsApp number or Telegram bot to the people you choose, and only to the people who may receive it.
More about broadcasts- The audience you pick. Customer labels in, labels out, people added by hand — and the count of who receives it, with the reason for everyone left out.
- Consent handled. STOP and START work on their own and cover the person on every channel. Promotions skip US numbers where Meta will not deliver them, and every opt-out and opt-in is on the customer's record.
- Sent at a decent hour. Messages go only inside a send window (8 AM – 8 PM by default), now or at a time you schedule, within your number's daily limit.
- Cost before you send. An estimate from Meta's rates, your number's quality, and a test to one contact first. Telegram broadcasts are free.
- What happened, then a follow-up. Sent, delivered, read and replied, failures by reason — and a follow-up to the ones who did not reply, in one click.
A conversation becomes a deal you can see.
A pipeline built from the messages you are already getting. A new conversation becomes a lead on its own, on the channels you choose — nobody copies anything into a spreadsheet.
More about leads- Board or list. Drag a lead between stages, or work a filtered list with everything on one row.
- Your stages, your fields. Name the stages, add the fields you actually ask about, and make a field required before a lead can move on.
- Value, owner, labels. Who is working it, what it is worth and what has been paid so far — on the lead rather than in somebody's memory.
- The customer stays with their person. A customer with an open lead who writes again — on any channel — goes straight to the lead's owner.
- Won and lost, with reasons. Lost reasons you define, a win rate that follows from them, and the whole board exportable.
Book it in the thread you booked it from.
Services, working hours and a calendar that knows what is already taken. The time is agreed in the conversation and written down in the same place.
More about appointments- Free slots, calculated. From your services and their length, each person's working hours, time off and what is already booked.
- Per person and per service. Hours for the workspace, hours for an individual, and which staff a service can be booked with.
- The customer is told. Confirmation and reminders 24 hours and 2 hours ahead, by email or a WhatsApp template, in English, Azerbaijani or Russian — from your own address.
- In the calendar they already keep. Each member has a subscribable feed, so bookings appear in Google, Apple or Outlook.
It writes the draft. Your agent sends it.
Not a chatbot in front of your customers. It learns from your own conversations, prepares the reply, and stops there — nothing reaches a customer that a person did not send.
More about the AI assistant- A reply is already waiting. Turn on auto-draft and the text is there when the thread is opened, not an empty box.
- In your words. It derives a profile of your business and your tone from past conversations, and you can edit that profile.
- Buttons you define. “Shorter”, “more formal”, “apologise” — up to eight rewrites, labelled and instructed by you.
- Translation and voice. Translate any message with one click, have customers' voice notes written out as text, and speak to the assistant instead of typing.
- Countable. Every suggestion generated, used, edited or discarded is recorded, so whether it earns its cost is a number.
How fast you answer, in numbers.
A home screen with the inbox as it is right now, and reports for any period — counted in your time zone and, when you set them, your opening hours.
More about reports- Right now and today. Open, unassigned and waiting conversations, the longest wait, and today against yesterday up to the same hour.
- First reply and time to complete. Medians inside your working hours, with the clock time beside them — so a message at 11 PM answered at 9 AM is not a slow reply.
- Who did what, and what was missed. Replies, completions and first reply per person, and the customers who were never answered.
- When customers write. The busiest hours and weekdays, to have someone at the inbox when it matters.
- Leads too. Funnel, win rate, time in stage, lost reasons, by owner and by source. Every list exports to CSV.
The parts you only notice when they are missing
All of it comes with the core plan. No extra tools to buy and bolt on.
Teams, roles and permissions
Each teammate sees what their job needs. You define the roles and invite people by email.
Labels and statuses
Open, pending, closed — plus labels of your own, so the inbox can be sorted the way your team thinks about it.
Usage report
Messages per channel, conversations, active teammates and AI use, set against the period before — and exportable.
More than one workspace
One account, several companies. Sign in once and switch between them.
Consent on the record
Every opt-out and opt-in on the customer's profile — how they said it, when, and who changed it.
Help built in
Short articles in English and Azerbaijani inside the app, opened beside the screen they explain.
And the things you would assume: an audit log, login activity, granular roles, and channel monitoring that names a broken connection before a customer does. Ask us for the detail.
Setting it up takes a few steps
You keep your numbers, your accounts and your customer history. You are connecting them, not moving them.
Connect your channels
Link WhatsApp Business, Instagram, Messenger, Telegram and email. Adding live chat to your website is one line of code.
Set up your team
Invite people, group them into teams, and shape roles, stages and labels around the way you already work.
Start answering
Everything lands in one inbox and the rules you set route it. Broadcasts, leads, appointments, saved replies and AI drafts take the repetition out of the day.
Pick a plan, or build your own
Every plan includes all your channels. Prices are in US dollars, per month.
Full pricing and questionsInbox
For teams that answer customers across channels.
Includes
- 1 user
- All channels, one of each WhatsApp Business, Instagram, Messenger, Telegram, email, website chat
- Facebook & Instagram comments
- Unified inbox
- Contacts and customer profiles
- Full message history
- Tags, internal notes and @mentions
- Inbox rules Round robin, returning customers, auto-complete, out-of-hours reply
- Conversation reports and live home screen
- Notifications
- Unlimited teams, 2 GB storage
Inbox + Leads
For teams that sell, book appointments and reach out in the chat.
Everything in Inbox, plus
- Lead pipeline with your own stages
- Won and lost tracking
- Appointments and staff calendars
- Working hours and time off
- Confirmations and reminders
- Google and Apple calendar sync
Everything
For teams that want the AI assistant drafting with them.
+ AI usage
Everything in Inbox + Leads, plus
- AI reply suggestions
- AI-assisted message writing
- Translation
- Dictation Speak to the assistant instead of typing
- Voice message transcripts Customers' voice notes, as text
- Broadcasts WhatsApp templates and Telegram, with opt-outs handled
- Reports Conversations and leads, every list exportable
- Payments Noted on the lead, with won and lost tracking
Need a different mix? Build your own.
Start from Inbox at $19, switch on the modules you want and add people and channels. The price updates as you go.
Your plan
Inbox with all channels is always included.
- Another businessRunning a second company? Each additional business is $19 / month.
- WhatsApp feesMeta bills its messaging fees to your own WhatsApp account. We add nothing on top.
- AI usageThe AI Assistant is billed on what your team uses, on top of the module price.
- Storage2 GB of files and media is included in every plan.
Talk to us
Have a question, or want to try the platform with your own team? Write to us and we will get back to you.
Legal
Privacy, terms and data deletion
What we do with the data that passes through Ovelty, what we ask of you in return, and how to have data removed. Each is a page of its own.