One shared inbox
Messages from every channel land in a single list, in real time. Nobody refreshes anything — a new message appears the moment it arrives.
Omnichannel customer platform
Every channel. One shared inbox.
A customer messages you on WhatsApp, comes back the next day on Instagram, then sends an email. Three separate threads — one person. Ovelty brings them together so your team can answer from a single window.
You connect the accounts you already use — no new numbers, no migration.
AN
RM
LQ
TS
When will my order arrive?
I paid yesterday.
Hi Aysel — your order is on its way and will be delivered by 2pm tomorrow.
✦
AI draft: written from this conversation's history. Edit it before you
send, or discard it.
Channels that arrive in one inbox
WhatsApp Business
Instagram Direct
Instagram comments
Facebook Messenger
Telegram
Email
Website live chat
Features
Everything answering a conversation actually needs
All of it is part of the platform. There is nothing else to buy and bolt on.
Unified contact profiles
The same customer's WhatsApp number, Instagram handle and email collapse into one profile. The system surfaces likely matches with the evidence behind them; merging stays your decision.
Voice notes as text
Voice messages are transcribed automatically. Read them without headphones, find them in search, and keep them in the conversation history.
Saved replies
Turn answers you repeat into shortcuts. Type / in the composer and the list opens — delivery terms, return policy, opening hours, all a few keystrokes away.
Teams and assignment
Route conversations to teams and to people. It is clear who owns what, and two agents stop replying to the same customer at once.
Labels and statuses
Track conversations as open, pending or closed, and build your own labels. What people actually ask about shows up later in reporting.
Reporting and usage
Volume per channel, team activity and AI usage — see which channel carries the load and what you are paying for.
Audit log and login activity
Who changed what and when, and where each account signed in from, is recorded. When a question comes up, the answer is in the log.
Channel health checks
When a connection drops, a token expires or a webhook is pointed somewhere else, the system notices and names the channel — you find out immediately, not from a customer.
Tasks
Turn what a conversation asks for into a task — a callback, a document, an approval. The work stops living inside a thread.
Roles and permissions
Each teammate sees only what their job needs. You define the roles and send invitations by email.
AI assistant
An assistant that learns your business, not one that decides for you
Not a generic chatbot. It learns from your own conversations, writes the draft, and leaves the decision to send with your agent.
A reply is waiting when the conversation opens
Turn it on and a draft is prepared as soon as a message arrives. Your agent opens the thread and finds text to read and edit, not an empty box.
It speaks in your words
The assistant reads your past conversations and derives a profile of your business and notes on your tone — what you sell, how you address people, the phrases you use. You can edit the profile afterwards.
You define the buttons
“Make it shorter”, “more formal”, “apologise” — rewrite a draft in one click. You choose what appears in the menu: a label and an instruction, up to eight of them.
Speech is context too
A customer’s voice note is transcribed and passed to the assistant, so the draft answers what was said, not only what was typed.
Enabling, pausing and disabling are yours
The assistant is governed per workspace. Switch it off entirely, pause it for a while, or keep it while turning auto-draft off.
You can see what you are paying for
Every suggestion — generated, used, edited or discarded — is recorded. Whether the assistant earns its cost is a number, not an opinion.
The last word is always your agent's. The assistant never sends anything to a customer on its own — it only prepares a draft.
How it works
Setting it up takes a few steps
You keep your numbers, your accounts and your customer history — you are connecting them, not moving them.
Connect your channels
Link your WhatsApp Business, Instagram, Messenger, Telegram and email accounts. Adding live chat to your website is one line of code.
Set up your team
Invite people, group them into teams, and shape roles and labels around the way you already work.
Start answering
Everything lands in one inbox. Saved replies, AI drafts and tasks take the repetition out of the day.
Contact
Talk to us
Have a question, or want to try the platform with your own team? Write to us and we will get back to you.
- support@ovelty.com
- Existing customers
- app.ovelty.com — log in to your workspace
- Office hours
- Monday – Friday, 09:00 – 18:00
Legal
Privacy, terms and data deletion
What we do with the data that passes through Ovelty, what we ask of you in return, and how to have data removed.
Privacy Policy
Last updated: 30 August 2026
Ovelty is a software platform operated by Khana PMU (“we”, “us”, “our”). Ovelty provides a customer messaging platform that brings conversations from multiple communication channels into one workspace.
This Privacy Policy explains what information we process, why we process it, how it is used and shared, and how users can request access to or deletion of their data.
1. Data we process
Depending on the features and channels you connect to Ovelty, we may process the following categories of information:
| Category | What it covers |
|---|---|
| Account data | Full name, email address, company or business name, role and permissions, preferred language, and profile picture. |
| Message content | Messages sent and received through connected channels, including text, attachments, images, documents, voice notes and their transcripts, and message reactions where available. |
| Contact data of your customers | Information made available through connected channels, such as name, phone number, email address, profile information, and channel identifiers such as a Facebook or Instagram user ID, WhatsApp number, or Telegram chat ID. |
| Channel connection data | Page and account identifiers, access tokens, webhook secrets, and other information required to connect and operate supported communication channels. Sensitive credentials are stored using appropriate security measures. |
| Technical and security information | Information such as sign-in times, IP addresses, application logs, error reports, and security or audit records generated through use of the service. |
2. Why we process data
We process this information:
- To provide the service: to receive, deliver and display messages, organize conversations, enable authorized users to respond to customers, and maintain conversation history.
- To identify contacts across channels: where supported, to organize channel identities into contact profiles so authorized workspace users can manage customer conversations efficiently.
- To provide AI-assisted features: where the AI assistant is enabled, to process relevant conversation content for the purpose of generating suggested replies or performing other user-requested AI functions.
- To secure the service: to detect unauthorized access, prevent abuse, troubleshoot problems and maintain security records.
- To operate and improve the service: to understand feature usage, maintain reliability and improve Ovelty.
We do not sell personal data. We do not use the content of customer conversations for advertising.
3. Who data is shared with
We share information only with service providers and platforms necessary to operate Ovelty and only to the extent required for their function.
- Channel providers — including Meta Platforms for Facebook, Instagram and WhatsApp, and other connected communication providers such as Telegram, where applicable, to enable the sending and receiving of messages.
- Infrastructure providers — service providers used to host, secure and operate Ovelty.
- AI service providers — when an AI-assisted feature is enabled or requested, relevant conversation content may be sent to a third-party AI service provider solely for the purpose of generating the requested output or suggested reply.
We may also disclose information where required by applicable law or a valid legal process.
4. Data from Meta Platforms
When you connect a Facebook Page, Instagram professional account, WhatsApp account, or another supported Meta asset to Ovelty, Ovelty may receive and process information made available through Meta’s APIs.
Depending on the connected service and permissions granted, this may include Page or account identifiers, user identifiers, profile information, messages, message metadata, attachments, and other information necessary to provide the connected messaging functionality.
We use Meta Platform Data only to provide and support Ovelty’s applicable features, including displaying conversations, enabling authorized workspace users to respond to messages, maintaining conversation history, and providing enabled assistant features.
We process Meta Platform Data in accordance with applicable Meta Platform Terms and Developer Policies.
5. The AI assistant
When an AI-assisted feature is enabled or requested, relevant conversation content may be processed by an AI service provider to generate a suggested reply or other requested output.
AI-generated replies are presented as suggestions for the authorized Ovelty user to review. The assistant does not independently send a suggested reply to a customer unless Ovelty expressly provides such a feature and the workspace has enabled it.
AI-assisted features may be disabled or paused where those controls are available. When the applicable AI feature is not being used, conversation content is not sent to an AI provider for that feature.
6. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain an active workspace, meet security and operational requirements, or comply with applicable law.
Users may request deletion of their information as described in our Data Deletion Instructions. Certain information may be retained where required by applicable law.
7. Security
We use reasonable administrative, technical and organizational measures designed to protect information handled by Ovelty.
Data transmitted between supported clients and Ovelty is protected in transit using industry-standard encryption. Sensitive channel credentials are protected using appropriate security controls.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights and choices
Depending on applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, or request deletion of your information.
Requests can be submitted to support@ovelty.com.
We may need to verify a request before completing it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown above and provide notice where required by applicable law.
10. Contact
Questions about this Privacy Policy or Ovelty’s handling of data may be sent to support@ovelty.com.
Ovelty is operated by Khana PMU.
Data Deletion Instructions
Last updated: 30 August 2026
Ovelty, operated by Khana PMU, allows users to request deletion of information we hold about them or information relating to customers whose conversations are stored in an Ovelty workspace.
How to request deletion
Send an email to support@ovelty.com with the subject “Data Deletion Request”.
Please provide enough information for us to identify the relevant account, workspace, contact or connected channel. This may include the email address associated with the Ovelty account or, where applicable, the relevant phone number, Facebook Page, Instagram account or other channel identifier.
We may contact you to verify the request or confirm that you are authorized to request deletion of the relevant information.
We will acknowledge the request within a reasonable period and aim to complete verified deletion requests within 30 days, unless a longer period is permitted or required by applicable law.
What gets deleted
Depending on the scope of the verified request, deletion may include:
- Ovelty account information;
- contact profiles;
- conversation history;
- stored messages and attachments;
- voice transcripts;
- applicable channel identifiers; and
- other associated information stored by Ovelty.
Information that we are legally required to retain may be kept for the period required by applicable law and deleted when that obligation expires.
Meta Platform Data deletion
Users may request deletion of information obtained through Meta Platforms by emailing support@ovelty.com with the subject “Meta Data Deletion Request”.
Where possible, include the Facebook Page, Instagram account, WhatsApp account or other relevant identifier associated with the request.
After verifying the request, Ovelty will delete the applicable Meta Platform Data from its systems, except information that must be retained under applicable law.
Disconnecting a Meta account
If you disconnect a Facebook, Instagram or WhatsApp channel from Ovelty, Ovelty will stop receiving new information through that connection once the disconnection takes effect.
Information already stored by Ovelty can be deleted by submitting a deletion request as described above.
Deleting a whole workspace
To request closure of an Ovelty workspace and deletion of the information associated with it, email support@ovelty.com from an administrator email address associated with that workspace. Specify that you are requesting deletion of the entire workspace.
Ovelty is operated by Khana PMU.
Terms of Service
Last updated: 30 August 2026
These Terms of Service govern your use of Ovelty, a software platform operated by Khana PMU.
1. Acceptance
By creating an account or using Ovelty, you agree to these Terms. If you do not agree, please do not use the service.
2. The service
Ovelty is a cloud-based customer messaging platform designed to bring conversations from supported communication channels into a single workspace.
Depending on the features currently available, Ovelty may support channels such as Facebook Messenger, Instagram, WhatsApp, Telegram, email, website messaging, and other communication services.
Features and supported channels may change over time.
3. Your account
You are responsible for:
- keeping your account credentials confidential;
- activity that takes place through your account;
- ensuring that people you authorize to use your workspace have appropriate permission to do so; and
- notifying us promptly if you suspect unauthorized access to your account.
4. Acceptable use
You agree not to use Ovelty to:
- violate applicable law;
- violate the terms, policies or requirements of a communication platform you connect to Ovelty;
- send unlawful unsolicited bulk messages or spam;
- access information or conversations belonging to another workspace without authorization;
- interfere with or attempt to disrupt the operation or security of Ovelty; or
- attempt to gain unauthorized access to Ovelty or systems connected to it.
You are responsible for ensuring that your use of connected channels through Ovelty complies with applicable platform terms, messaging policies, consent requirements and applicable law.
We may restrict or suspend access to Ovelty where reasonably necessary to protect the service, comply with law, or address violations of these Terms.
5. Third-party channels and services
Ovelty depends on APIs and services operated by third parties, including Meta Platforms and other communication providers.
Third-party services control their own availability, functionality, policies, permissions and technical limits. Changes made by a third-party provider may affect the availability or functionality of features within Ovelty.
Your use of a connected third-party service remains subject to that provider’s applicable terms and policies.
6. Your data
You retain ownership of the information and conversation content that you or your authorized users provide through Ovelty, subject to the rights of customers and other individuals whose information may appear in those conversations.
You authorize us to process that information as reasonably necessary to provide Ovelty and as described in our Privacy Policy.
7. AI-assisted features
Ovelty may provide AI-assisted features, including suggested replies.
AI-generated content may contain errors or may not always be appropriate for a particular customer or situation. Where a suggested reply is presented for review, you are responsible for reviewing it before sending it.
8. Availability
We make reasonable efforts to keep Ovelty available and operational. However, access may occasionally be interrupted because of maintenance, updates, third-party service interruptions, technical problems or circumstances outside our reasonable control.
9. Changes to the service or these Terms
We may update Ovelty and these Terms from time to time.
Where required, we will provide notice of material changes. Continued use of Ovelty after updated Terms become effective constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms may be sent to support@ovelty.com.
Ovelty is operated by Khana PMU.