WhatsApp for the whole team, on one business number.
Customers message the number they already have. Ovelty puts every chat in one list, hands it to the person who is free, and keeps the customer's history beside it, including what they said on Instagram or by email last month.
Everything WhatsApp does, done by a team
The app on one phone stops working the day two people need to answer. This is the version where it keeps working.
One list for the whole number
Every chat arrives in one inbox, in real time. Nobody forwards screenshots, nobody shares a phone.
Assigned to a person
A chat has one owner. Whoever is free takes it, or a rule hands it out, and it never sits with “someone will reply”.
The whole history, every channel
Her WhatsApp thread sits with her Instagram DM and her email, under one customer, so the answer is right the first time.
Templates and the 24-hour window
Reach out first with an approved template, reply freely inside the window. Ovelty keeps track so you never have to.
Broadcasts, with consent on the record
A promotion or a reminder to the customers who asked for it. Opt-outs are kept on the person, not in a spreadsheet.
Photos, documents and voice notes
Everything a customer sends on WhatsApp shows in the thread. Voice notes can be read as text with the AI assistant.
From a WhatsApp message to a booking, in the same thread
A chat is rarely only a chat. It is a lead, an appointment, a payment, or a question someone else on the team should see. Ovelty keeps all of that where it started.
The message arrives
On your number, into the inbox, with the customer's name, history and tags already there.
Someone owns it
Round robin, a team, or a rule by working hours. Out of hours, an automatic reply says when you are back.
It becomes a deal or a visit
Turn the chat into a lead with a value, or book the appointment right there. Confirmations and reminders go back on WhatsApp.
Your number stays yours. Ovelty connects to your WhatsApp Business account through Meta. Meta bills its messaging fees to that account, and Ovelty adds nothing on top of them.
Good to know
Do I need the WhatsApp Business API?
Yes. Ovelty connects to a WhatsApp Business Platform account through Meta, which is what lets several people answer from one number and lets you send approved templates. You keep your number.
Can my whole team answer from the same number?
That is the point. Every chat on the number lands in one list, is assigned to one person, and anyone on the team can see the history. There is no sharing a phone or a login.
Can I message a customer first?
Yes, with an approved template, which is how WhatsApp works for business-initiated messages. Replies inside the 24-hour window are free-form. Opt-outs are recorded on the customer so a broadcast never reaches someone who said stop.
What does WhatsApp itself cost?
Meta bills its messaging fees to your own WhatsApp Business account. Ovelty adds nothing on top. The Ovelty plan is $19 a month and includes WhatsApp along with every other channel.
Can I connect a second number?
Yes. Each additional number of any channel is $5 a month, and it shows up in the same inbox.
Your other channels land in the same list
Put your WhatsApp number in front of the whole team today.
Connect your WhatsApp Business account, invite the team, and answer from one place. The early customer price is $19 a month with every channel included.