Book it in the thread you booked it from.
The customer asks for Saturday on WhatsApp. The teammate sees who is free, books it, and the confirmation goes back on WhatsApp. The reminder too. It is in the staff calendar before the chat is closed.
A calendar that knows the customer
Scheduling tools know the slot. This one also knows who is coming, what they said, and what they still owe.
Booked from the conversation
Pick the service, the person and the time without leaving the chat. The customer gets the confirmation where they wrote.
Staff calendars
Each person has services, working hours and time off. Free times come from that, so nobody is booked on a day off.
Google and Apple Calendar
Appointments appear in Google Calendar or iCloud, and busy times from there keep Ovelty from double-booking. A subscription feed works for everything else.
Confirmations and reminders
Sent on the customer's channel, in the wording you choose, at the times you choose. Moved or cancelled visits say so.
Deposits and no-shows
Take a deposit on the lead, mark a no-show, and let the follow-up go out so the slot is offered again.
Part of the lead
The visit sits on the lead with the price and the payments, so the day's calendar is also the day's revenue.
From “do you have Saturday?” to a reminder on Friday
The ask
A customer asks for a time, on whichever channel they use.
The booking
The teammate sees free times for the right person and books it in the chat. It lands in the staff calendar at once.
The reminder
Confirmation now, reminder the day before, both on the customer's channel. The visit is marked done, or a no-show.
Time zones handled. Every time is shown in the workspace's zone and the customer's message says the local time, which matters the day you have customers in two states.
Good to know
Where does the booking happen?
Inside the conversation. The teammate picks a service, a staff member and a free time, and the confirmation goes back on the channel the customer wrote from.
Does it sync with Google Calendar or Apple Calendar?
Yes, both ways. Appointments show in the staff member's Google or iCloud calendar, and their busy times from those calendars keep Ovelty from double-booking.
Can customers book themselves from a link?
No. Booking is done by your team in the conversation, which is where most small businesses actually book. There is no public booking page to maintain.
What about reminders and no-shows?
Confirmations and reminders go out on the customer's channel automatically. A deposit can be taken on the lead, and a no-show gets a follow-up so the slot is not simply lost.
Which plan includes appointments?
Inbox + Leads at $39 a month, and Everything at $84. On a custom plan, Leads & Appointments is a $20 module on top of the inbox.
Book the next appointment inside the conversation.
Inbox + Leads is $39 a month: every channel, the pipeline, staff calendars, reminders and calendar sync. Create the account and connect your Google or Apple calendar today.