How fast you answer, in numbers.
Who waited, for how long, on which channel, and what came of it. Reports that a small business owner can read on a Monday morning and act on by Monday afternoon.
The numbers that change what you do tomorrow
Response times
The first reply and every reply after it, as medians, by teammate and by channel. Waiting conversations, right now, on the home screen.
Conversations by period
New, answered and completed, per day, week or month, per channel and per person.
Leads and revenue
Pipeline by stage and owner, won and lost by month, lead sources, and the revenue recorded on won leads.
By person
Each teammate's conversations, response times and won deals, so coaching is about something specific.
Usage
What the AI assistant, storage and messaging were used for and by whom, so the bill is read before it arrives.
Export
Every list goes to CSV: for a spreadsheet, an accountant, or a chart of your own.
Numbers that mean the same thing as the inbox
A report is only useful if “waiting” in the report means “waiting” in the inbox. In Ovelty they are the same rule.
One definition. A conversation counts as waiting from the customer's message until a person replies; an automatic reply does not count. The home screen, the folders and the reports all use that one rule.
Good to know
What does the response time report show?
How long customers waited for a person: the first reply and every reply after it, by teammate and by channel, with the median so one slow afternoon does not hide a fast week.
Can I see per channel?
Yes. Conversations, response times and leads can be read by channel, so you know whether Instagram or WhatsApp brings the business, and which one waits longest.
Is there a report on leads?
Yes: the pipeline by stage and owner, won and lost by period, where leads come from, and the revenue recorded on won leads.
Can I export?
Every list exports to CSV, so the numbers can go into a spreadsheet or to an accountant.
Which plan includes reports?
Conversation reports and the live home screen are in every plan. The full reports module is in Everything at $84 a month, or $10 a month on a custom plan.
Know how fast you answer by next Monday.
Conversation reports are in every plan from $19 a month. The full reports module comes with Everything at $84, or $10 a month on a custom plan.