Email, in the same inbox as the chats.
The customer who messaged on WhatsApp on Monday emails on Thursday. Ovelty puts the email in the same thread, with the same owner, and the reply goes out from your own address.
Email that behaves like a conversation
A folder of emails is not a list of customers. This puts the email where the customer already is.
Your existing mailbox
Connect Gmail, Google Workspace, Zoho, Yandex, Mail.ru or any IMAP mailbox. Mail keeps arriving where it always did.
Threaded with the chats
A customer's emails sit with her WhatsApp and Instagram messages under one profile, in one history.
Rich replies, from your address
Formatting, attachments and quoting, sent from the address the customer wrote to. Nothing says “sent via”.
One owner, a shared address
A shared mailbox like hello@ is answered by one person per conversation, with everyone able to see it.
Aliases and several mailboxes
Addresses that land in the same mailbox are recognised; a second mailbox is a second channel in the same inbox.
A draft when you want one
The AI assistant writes a first reply from the thread, in the customer's language if you ask; a teammate edits and sends.
From an email to a deal you can see
Quotes, bookings and follow-ups mostly happen over email. Ovelty keeps them on the customer, not in a folder.
The email arrives
In the inbox, threaded with the customer's other messages, with the history beside it.
Someone owns it
Assigned by hand or by rule. Out of hours, an automatic reply says when you are back.
It becomes a deal or a visit
A lead with a value and a stage, or an appointment with a confirmation that goes back by email.
Nothing moves. Ovelty reads your mailbox and sends through it. Your mail stays in your provider, and you can disconnect at any time.
Good to know
Which mailboxes can I connect?
Gmail and Google Workspace, Zoho, Yandex, Mail.ru, and any mailbox that offers IMAP and SMTP, which is most of them. Replies go out from your own address.
Does my mail still arrive in Gmail or Outlook?
Yes. Ovelty reads the mailbox; it does not take it away. Your mail keeps arriving where it always did.
Is an email a conversation or a ticket?
A conversation. A customer's emails are threaded with each other and sit next to their WhatsApp or Instagram messages under one profile, so the reply knows what came before.
Can the team reply from one shared address?
Yes. Connect the shared mailbox once, and every reply goes out from that address while the conversation stays assigned to one person.
What does email cost in Ovelty?
Nothing extra. Email is part of every plan at $19 a month. A second mailbox is $5 a month.
Your other channels land in the same list
Put email next to the chats it belongs with.
Connect your mailbox, invite the team, and answer email beside WhatsApp, Instagram and the rest. $19 a month, all channels included.