Terms of Service

These Terms of Service govern your use of Ovelty, a software platform operated by Ovelty, Inc.

1. Acceptance

By creating an account or using Ovelty, you agree to these Terms. If you do not agree, please do not use the service.

2. The service

Ovelty is a cloud-based customer messaging platform designed to bring conversations from supported communication channels into a single workspace.

Depending on the features currently available, Ovelty may support channels such as Facebook Messenger, Instagram, WhatsApp, Telegram, email, website messaging, and other communication services.

Features and supported channels may change over time.

3. Your account

You are responsible for:

• keeping your account credentials confidential;
• activity that takes place through your account;
• ensuring that people you authorize to use your workspace have appropriate permission to do so; and
• notifying us promptly if you suspect unauthorized access to your account.

4. Acceptable use

You agree not to use Ovelty to:

• violate applicable law;
• violate the terms, policies or requirements of a communication platform you connect to Ovelty;
• send unlawful unsolicited bulk messages or spam;
• access information or conversations belonging to another workspace without authorization;
• interfere with or attempt to disrupt the operation or security of Ovelty; or
• attempt to gain unauthorized access to Ovelty or systems connected to it.

You are responsible for ensuring that your use of connected channels through Ovelty complies with applicable platform terms, messaging policies, consent requirements and applicable law.

We may restrict or suspend access to Ovelty where reasonably necessary to protect the service, comply with law, or address violations of these Terms.

5. Third-party channels and services

Ovelty depends on APIs and services operated by third parties, including Meta Platforms and other communication providers.

Third-party services control their own availability, functionality, policies, permissions and technical limits. Changes made by a third-party provider may affect the availability or functionality of features within Ovelty.

Your use of a connected third-party service remains subject to that provider’s applicable terms and policies.

6. Your data

You retain ownership of the information and conversation content that you or your authorized users provide through Ovelty, subject to the rights of customers and other individuals whose information may appear in those conversations.

You authorize us to process that information as reasonably necessary to provide Ovelty and as described in our Privacy Policy.

7. AI-assisted features

Ovelty may provide AI-assisted features, including suggested replies.

AI-generated content may contain errors or may not always be appropriate for a particular customer or situation. Where a suggested reply is presented for review, you are responsible for reviewing it before sending it.

8. Availability

We make reasonable efforts to keep Ovelty available and operational. However, access may occasionally be interrupted because of maintenance, updates, third-party service interruptions, technical problems or circumstances outside our reasonable control.

9. Changes to the service or these Terms

We may update Ovelty and these Terms from time to time.

Where required, we will provide notice of material changes. Continued use of Ovelty after updated Terms become effective constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms may be sent to support@ovelty.com.

Ovelty is operated by Ovelty, Inc.