Telegram for your business, answered by the team.
Customers write to your Telegram bot the way they write to anyone. The chat lands in the same inbox as WhatsApp and email, goes to one teammate, and keeps the customer's history beside it.
A Telegram channel that behaves like the rest of your inbox
Telegram is fast and customers like it. The problem is that a bot on its own is a dead end. This one is a conversation.
Your bot, in the inbox
Everything written to the bot arrives in the same list as the other channels, in real time.
Text, files and voice notes
Photos, documents and voice messages show in the thread. Voice notes can be read as text.
Broadcasts
A message to everyone who started your bot, minus anyone who opted out. Consent is kept on the person.
One owner per conversation
Assigned by hand or by rule, with the whole team able to see it. Nobody shares the bot token.
The same customer everywhere
His Telegram thread sits next to his email and his website chat, under one profile.
More than one bot
A bot per brand or per location, each in the same inbox, each with its own history.
From a Telegram chat to a customer record
A chat on Telegram turns into an order, a visit or a question for someone else. Ovelty keeps that where it started.
The message arrives
In the inbox, with the person's name and history beside it.
Someone owns it
Round robin, a team, or a rule by working hours. Out of hours, an automatic reply says when you are back.
It becomes a deal or a visit
A lead with a value, or an appointment booked from the chat, with the confirmation sent back on Telegram.
The bot is yours. You create it in Telegram, you own it, and you can point it somewhere else the day you want to. Ovelty only answers through it.
Good to know
How does Telegram connect?
Through a Telegram bot that belongs to you. Customers start the bot and write to it like any chat; the team answers from Ovelty. The bot is yours and can be moved at any time.
Can customers send files and voice notes?
Yes. Text, photos, documents and voice notes arrive in the thread. Voice notes can be read as text with the AI assistant.
Can I send a broadcast on Telegram?
Yes, to everyone who has started your bot and has not opted out. Opt-outs are recorded on the customer, so a broadcast never reaches someone who said stop.
Can I run more than one bot?
Yes. A second bot is an extra channel at $5 a month and shows up in the same inbox.
Does Telegram charge for messages?
No. Telegram bots are free to run, and Telegram is included in every Ovelty plan at $19 a month.
Your other channels land in the same list
Give your Telegram customers a team, not a bot.
Connect your bot, invite the team, and answer Telegram beside every other channel. $19 a month, all channels included.