Data Deletion Instructions

Ovelty, operated by Ovelty, Inc., allows users to request deletion of information we hold about them or information relating to customers whose conversations are stored in an Ovelty workspace.

How to request deletion

Send an email to support@ovelty.com with the subject “Data Deletion Request”.

Please provide enough information for us to identify the relevant account, workspace, contact or connected channel. This may include the email address associated with the Ovelty account or, where applicable, the relevant phone number, Facebook Page, Instagram account or other channel identifier.

We may contact you to verify the request or confirm that you are authorized to request deletion of the relevant information.

We will acknowledge the request within a reasonable period and aim to complete verified deletion requests within 30 days, unless a longer period is permitted or required by applicable law.

What gets deleted

Depending on the scope of the verified request, deletion may include:

• Ovelty account information;
• contact profiles;
• conversation history;
• stored messages and attachments;
• voice transcripts;
• applicable channel identifiers; and
• other associated information stored by Ovelty.

Information that we are legally required to retain may be kept for the period required by applicable law and deleted when that obligation expires.

Meta Platform Data deletion

Users may request deletion of information obtained through Meta Platforms by emailing support@ovelty.com with the subject “Meta Data Deletion Request”.

Where possible, include the Facebook Page, Instagram account, WhatsApp account or other relevant identifier associated with the request.

After verifying the request, Ovelty will delete the applicable Meta Platform Data from its systems, except information that must be retained under applicable law.

Disconnecting a Meta account

If you disconnect a Facebook, Instagram or WhatsApp channel from Ovelty, Ovelty will stop receiving new information through that connection once the disconnection takes effect.

Information already stored by Ovelty can be deleted by submitting a deletion request as described above.

Deleting a whole workspace

To request closure of an Ovelty workspace and deletion of the information associated with it, email support@ovelty.com from an administrator email address associated with that workspace. Specify that you are requesting deletion of the entire workspace.

Ovelty is operated by Ovelty, Inc.