What's new
What changed in Ovelty, newest first. The product moves most weeks; this is the part a customer notices.
November 2026
- SiteA page for every channel and every part of the product, a pricing page, this changelog, and the privacy, terms and data deletion documents as pages of their own.
October 2026
- PlansPlans and modules. Inbox, Inbox + Leads and Everything, or a custom plan built from modules, with invoices in the workspace.
- BroadcastsWhatsApp template and Telegram broadcasts to the customers who opted in, with opt-outs kept on the customer and replies landing in the inbox.
- InboxConversation rules. Assignment by round robin or team, working hours, automatic replies and out-of-hours messages, in one place.
- InboxFolders and mentions. Awaiting reply and Mentioned folders, @mentions in internal notes, and who is viewing or typing in a conversation.
- InboxSearch across folders, with a jump to the message that matched.
- InboxContact pictures from Instagram, Telegram and Messenger on the conversation and the profile.
- ReportsPeriod reports for conversations and leads, by day, week and month, per channel and per person.
- LeadsWon payments. Price, discount and payments recorded on a won lead, with what is still owed.
- LeadsA closed lead cancels its appointments ahead, with a question first; manual leads can go to a chosen stage.
- CalendarTime off syncs to Google and Apple calendars; busy times refresh within minutes.
- NotificationsA bell in the app with per-person notification preferences.
- AITranslation on request per message, and reply drafts moved to a newer model.
- HelpHelp built in: articles inside the app, with tips on the screens they are about.
- FixStickers on Messenger, sender names in notifications, automatic replies shown as such, and a long list of smaller fixes.
September 2026
- ChannelEmail. Connect a Gmail, Google Workspace, Zoho, Yandex, Mail.ru or any IMAP mailbox and answer it as a conversation, from your own address.
- CalendarGoogle Calendar and Apple Calendar sync, both ways, plus a subscription feed for any other calendar.
- CalendarAppointment messages: confirmations, reminders and no-show follow-ups on the customer's channel.
- LeadsThe lead panel redesigned, with the stage, the value and the payments in view beside the conversation.
- LeadsCurrency on the workspace and the lead.
- InboxMessage templates for the replies you send every day.
- ReportsUsage report: what the AI assistant, storage and messaging were used for, by whom.
- InboxLabels for contacts, conversations and leads, from one catalog.
Earlier
- LaunchOvelty with WhatsApp Business, Instagram, Messenger, Telegram and website chat in one inbox, contacts, teams and roles, the lead pipeline, appointments, and the AI assistant drafting replies.
Missing something your business needs?
Tell us which channel or which step you are missing. Most of what is on this page started as a message from a customer.